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Mira Omnia

AI customer support from Mira OmniaThe future of customer support is already at work.

Mira is an AI customer support agent from Aalborg that answers customer emails and chat in the systems you already use. You decide when she replies on her own and when a team member approves first.

Arrange a demoTry Mira by email
  • daHvor er min pakke?
  • svKan jag byta till en annan storlek?
  • deWie lange dauert der Versand?
  • frOù en est ma commande ?
  • enDo you ship to the UK?
  • es¿Puedo devolver un producto?
  • itQuando arriva il mio ordine?
  • noHar dere åpent på lørdag?
  • daKan jeg ændre min leveringsadresse?
  • noHvordan returnerer jeg en vare?
  • enCan I change my order?
  • deHaben Sie am Samstag geöffnet?
  • svNär kommer min beställning?
  • itPosso cambiare la taglia?
  • frLivrez-vous en Norvège ?
  • es¿Cuánto cuesta el envío?

Mira replies in the language the customer writes in.

See Mira at work — in your industry.

Choose an industry and see what Mira looks up, what she replies and when she hands the case over to a person.

Choose an industry

Confidence shows how well Mira's sources match what the customer is asking about. Each category has its own threshold: if Mira is below it, she doesn't send the reply herself, but writes a draft and says what is missing from the knowledge base.

The examples are fictional: customers, businesses and figures are made up. Mira only looks things up in the systems you connect — such as orders, bookings, policies and memberships.

Recurring customer emails

The email isn't the problem.
The repetition is.

Order status, bookings, memberships, returns, prices and opening hours. Each email only takes a few minutes. Together they eat up hours of the working day — time your team could spend on the cases that need their experience and judgement.

You don't need yet another system. You need an inbox that stops growing.

  • 1Response times slipBusy periods create backlogs, and customers end up waiting for answers you already know.
  • 2Knowledge lives in people's headsQuality depends on who happens to be working, and new team members have to learn it all from scratch.
  • 3The hours disappearRepetitive work is rarely difficult — but it breaks up the whole day.

What could Mira free up for you?

Use your own figures. Only count the routine emails Mira can take on — and 22 working days a month.

25
8 min
€30
25%

The rest become drafts for your team. Mira starts with drafts, and green is switched on category by category.

Time cost today€2,20073 hours per month
Estimated time freed up46–57hoursper month
Estimated value of time freed up€1,375–1,705per month, before the cost of Mira

That's €16,500–€20,460 a year in freed-up working time.

  • Emails Mira sends herself count for the full minutes. Drafts count for 50–70%: the low end if they are all edited, the high end if they are sent unchanged.
  • These rates are our starting point. We adjust them together with you before the guarantee is agreed.
  • The value is freed-up working time — not necessarily a cash saving — and is before the cost of Mira.
Pricing, contact and the Mira Guarantee

What happens to a customer email?

Mira works in your own system. Your team doesn't have to learn a new tool.

  1. Reads

    Monitors the agreed shared mailbox and gathers the whole conversation, so the reply has the right context.

  2. Understands

    Assesses the topic, tone and severity. Angry customers, legal matters, payment disputes and GDPR requests always go to your team.

  3. Finds

    Looks things up in your FAQs, policies and price lists. Only your facts — never an educated guess. If information is missing, she logs the gap and asks for it to be filled.

  • Green: Switched on per category

    Mira replies herself

    In the control panel, you choose which categories Mira may handle entirely on her own, and how confident she has to be. If she falls below the threshold, the reply becomes a draft. Everything is logged, and you can switch it off again instantly.

  • Yellow: Default

    Draft for your team

    Mira prepares a draft with sources. A team member reads it, edits it if needed and sends it.

  • Red: Always for sensitive cases

    Straight to your team

    Angry customers, legal matters, payment disputes and GDPR requests are handed over with the full thread and a short summary. The same applies when an answer cannot be backed up by the approved sources.

The trust ladder: Mira starts with drafts. Green is switched on category by category once the figures show she is ready — and categories she shouldn't touch are set to “Hands off”.Everything can be traced and explained afterwards

Mira works in the system you already use.

Email and ticketing systems today. If yours isn't listed, just ask.

See all integrations
m

Trust has to be something you can document. That's why the rules are built into Mira — and every decision can be traced afterwards.

Security and GDPR practice you can document.

No evidence? No answer.
Mira bases every reply on your own sources and shows how confident she is. If she is below the threshold you have set for the category, she doesn't send the reply herself, but writes a draft and points to the gap in the knowledge base.
Sensitive cases always go to a person
Angry customers, legal matters, payment disputes, GDPR requests and the topics you choose always go to a team member. Mira doesn't reply herself, but hands the case over with the full thread and a short summary.
Your data stays in the EU/EEA
Processing and storage are limited to the EU/EEA. Each customer has its own data area, its own sources and its own audit trail. Your data is not used to train AI models.

Read about security, GDPR and data flow Get the security documentation

The control panel: one calm overview.

In Mira Desk, you can see what Mira has handled, what is waiting for you and why she made the choices she did. It is always included.

Mira Desk on a computer and a phone: the start page with today's overview, cases waiting, and a draft from Mira with an internal note, category and confidence.
Mira Desk · demo data

The trust ladder

Each category has its own colour. Green is switched on once the figures show Mira is ready — for example, how many drafts are sent unchanged.

The Monday report

Every Monday: enquiries, how much Mira handled on her own, response times, satisfaction, what customers are writing about and hours saved.

Roles

Your team can see everything in the control settings, but only the person responsible can change what Mira may do. Every change is logged.

See all features

Mira Guarantee

The Mira Guarantee: if you don't achieve the agreed time saving in the first month, you get your money back.

Before Mira goes live, we agree with you on the time saving she must deliver — measured against the time you currently spend per email. The month starts when Mira goes live. No minimum term and no setup fee.

Arrange a demo

Mira Desk keeps a running count of what Mira handles and calculates the time you save from your own minutes per email. As a starting point, an email Mira sends herself counts for the full minutes, a draft sent unchanged for 70% and a draft that is edited for 50%. We adjust these rates together with you before the guarantee is agreed. If you'd like to know how the guarantee would work for your business, email or call us.

  1. Before you start

    We agree on the time saving

    We review your enquiries, systems and material, measure how long you currently spend on an email and agree on the rates and the time saving Mira must achieve.

  2. First month

    Mira goes live straight away

    Mira works from day one in the system you already use. By default, your team approves her replies, and you can follow every decision in the control panel.

  3. After the first month

    Time saved — or your money back

    Mira Desk has calculated the saving throughout the month using the rates we agreed, and you have been able to follow it along the way. If you haven't reached the agreed saving, you get your money back.

Questions and answers about AI customer support with Mira.

See all questions and answers

What is Mira?

Mira is an AI customer support agent that reads your customer enquiries, finds the answer in your own sources — FAQs, policies and price lists — and replies in the system your team already uses. By default, she prepares a draft for a team member to read, edit and approve. In the control panel, you choose for each category whether she may reply on her own, prepare a draft or hand the enquiry over to a team member. Mira is for businesses of all sizes and sectors that handle a high volume of recurring customer enquiries — about order status, returns, delivery, prices and opening hours, for example. We serve businesses across Europe, including the Nordics and the UK, and Mira answers customers in 18 languages.

How Mira works

Does Mira send replies automatically? Who approves them?

By default, Mira prepares a draft that a team member approves. In the control panel, you choose for each category whether she may reply entirely on her own, prepare a draft or hand the enquiry over to a team member — and you can change it at any time.

How long does it take to approve a draft?

In the cases we have followed, it typically takes 20–30 seconds. It varies from industry to industry and with the length and complexity of the case. Mira shows what she looked up, which source she is relying on and how confident she is — so your team member can quickly check the reply and send it.

Which systems does Mira work in?

Mira works in Outlook and Gmail and in ticketing systems such as Zendesk, Herodesk, Dixa, Gorgias, Freshdesk, Puzzel, etrack1 and Salesforce — or in our own, Mira Desk. If your system isn't listed, just ask. Mira can also look things up in your other systems, such as bookings, event tickets, policies, memberships, deliveries, accounting and agreements. We go through what needs to be connected for you before you start. Your team stays in the tools they know.

See the systems

Where is our data processed, and how does Mira handle GDPR compliance?

Processing and storage are limited to the EU/EEA, and each customer has its own isolated data area. Your data is not used to train AI models. You are the controller, Mira Omnia is the processor, and before going live we sign a data processing agreement (DPA) covering purpose, data types, sub-processors, security, retention and deletion.

Read about security and GDPR

What is the Mira Guarantee?

Before you start, we agree with you on the time saving Mira must deliver. If you don't achieve it within the first month of operation, you get your money back. Mira Desk keeps a running count of what Mira handles and calculates the time you save from your own minutes per email. As a starting point, an email Mira sends herself counts for the full minutes, a draft sent unchanged for 70% and a draft that is edited for 50%. We adjust these rates together with you before the guarantee is agreed.

Read about the Mira Guarantee

How much does Mira cost?

A fixed price per month — not per action and not per user. There are no fixed packages: you get a specific quote based on your enquiries, your systems and the features you choose, so you know in advance what it costs. Mira Mail, Mira Chat and the control panel are always included. No minimum term and no setup fee — and the Mira Guarantee covers the first month.

Pricing and contact

You don't have to imagine it.
Try Mira by email.

Mira looks after her own inbox as Mira Omnia's customer support agent. Email her and see for yourself how she replies. If you'd like to talk to a person about your setup, arrange a demo with Stefan.

Arrange a demo Call Stefan Charling: +45 31 13 70 54
Meet the founders behind Mira
Mira's own inboxmira@miraomnia.dk
Try Mira by email

Ask her, for example:

Your email goes to Mira — not into a demo form.