Technology should take on the repetition — not the relationship. Our vision is a working day in which people have time for the customers who need their experience, judgement and attention.
Mira Omnia is a Danish company based in Aalborg that develops Mira — an AI customer support agent that answers customer emails and chat in the systems a business already uses.
Mira is developed in Denmark, and we are based in Aalborg.
Mira began with a simple observation: far too many skilled people spend a large part of their day writing the same answers over and over again. Not because the work doesn't matter, but because their tools don't yet understand the business, the customer's context or the limits of what they are allowed to do.
That is why we are developing Mira as a customer service agent that adapts to the workflows a business already has. She finds answers in the business's own sources, documents her choices and hands the enquiry over to a team member when human judgement is needed.
To make responsible AI concrete and useful for businesses across Europe — without forcing teams into yet another system and without making control opaque.
Customer service is often where a business becomes human to its customers. Mira is there to protect that experience by making answers faster and more consistent, while the difficult and sensitive conversations stay with the team.
Two founders in Aalborg, close to both the product and the customers. We build Mira in close dialogue with the businesses we work with — and you can always email us directly.
Customers, business and strategy
Stefan works closely with businesses on their workflows, challenges and goals. He makes sure Mira solves a real problem and is developed around the everyday work she is meant to be part of.
stefan@miraomnia.dkTechnology, product and operations
Nicolai turns Mira's principles into a product that runs reliably in real-world workflows. His focus is the technical architecture, the security controls and the ongoing development of Mira's capabilities.
nicolai@miraomnia.dkThat takes listening, documenting and building in close contact with the people who actually work with customers. If you have experience we should hear about, we'd like to talk to you.