Features
Mira Mail and Mira Chat are the core and always included. The control panel in Mira Desk brings it all together. Add the rest when it creates value for your business.
The core of Mira — part of every agreement.
The core product: customer emails answered in your own system.
Mira reads every customer email, finds the answer in your own sources and replies, prepares a draft or passes the enquiry on — depending on what you have chosen for the category. She can also carry out actions in your other systems based on what the email says.
Website chat that answers on its own.
Mira Chat answers enquiries on your website straight away, gives customers the information they need and guides them through ordering and purchasing. If an enquiry needs a human, she passes the customer on to the right team member or escalates it. Customers always know they are talking to an AI.
One overview of everything Mira does — in Mira Desk.
Here you decide, category by category, what Mira may answer on her own, what she should draft and what always goes to a team member. Every decision can be traced by category, source and rule. Mira logs what she can't answer. If the same questions keep coming up, she takes the initiative at the end of the month and asks for the gaps in her knowledge base to be filled.
Added when they create value for your business.
The helpdesk with AI at its core and the customer at the centre.
Mira Desk is our own ticketing system, with the features you know from systems such as Zendesk and Herodesk — built with AI at its core, so automations are easier to set up and feel natural. Every customer gets access to Mira Desk, because the control panel lives there. As your ticketing system, Mira Desk is an option, not a requirement: Mira is just as happy to work in the system you use today.
Your team's own AI assistant.
A chat for your team, where they can ask Mira for material, look things up, get help with an email or ask questions — like a regular AI assistant, but one that knows your business.
A different need from customer service: new customers.
Qualified leads from many channels.
Mira Leads finds and collects leads for your business from many different channels and sorts them by what you need — B2C and B2B alike.
In development.
We'll share more when it's ready.
The control panel lives in Mira Desk and is always included. This is how it looks to the person responsible — shown with demo data.
Mira Guarantee
There are no fixed packages. We build Mira around your enquiries, your systems and what creates value for you — and the Mira Guarantee covers the first month.